Customer Relationship Management


Customer Relationship management system is specifically designed to manage company’s relations and interactions with potential customers to help improve business. A CRM system provides a broad set of applications that help to  manage customer data and customer interaction, access business information, automate sales, marketing and customer support and also manage employee, vendor and partner relationships, business contacts, clients, contract wins and sales leads.

Features
Contact Management
  • Creation of new contacts and Review of existing contacts
  • Tracking of all contact information important to organization
  • Creation of custom contact list and fields using extensive filtering
  • Creation of contact groups to help marketing activities
Lead Management
  • Allows to manage all leads in a separate database accessed only by ADMIN
  • Track activities on Leads
Invoice Data Analysis
  • Record all Invoice Data
  • Mining of invoice Data and Analysis


Customer Interaction Management
  • Analysis of Customer needs , requirements and Response.
  • Customer Feedback to evaluate Customer Satisfaction.
  • Analysis and documentation of customers  who discontinued organizations service.
  • Proper addressal of customer grievances and complaints
  • Identification of loyal customers
  • Allows to manage all leads in a separate database accessed only by ADMIN
  • Track activities on Leads

 

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